Policies and Procedures

NEW PRODUCTS
Products that are purchased by Datacom Repair directly from the Original Equipment Manufacturer or its Authorized Distributor "as new" or "like new" are considered new, and carry any appropriate new part warranty from the manufacturer.

REFURBISHED PRODUCTS
Refurbished products are those that are not new, but have been refurbished or refurbished by Datacom Repair or the manufacturer to approximately new condition. These products, when available, are offered at a substantial savings. Refurbished products are offered with the standard Datacom Repair 120-day warranty and carry the Datacom Repair warranty of material and workmanship.

BACKORDERS
Products that are normally carried by Datacom Repair, but are currently not available may be purchased on Backorder. A backordered purchase will be shipped when the product is received, and no charges will be made until the order is shipped. Placing a product on Backorder ensures that it will be shipped at the earliest possible time. Backorders may be canceled at any time prior to the actual shipment. When possible, a projected availability date (ETA) will be displayed to inform the customer of the projected availability date of the part.

Datacom Repair WARRANTY
Unless otherwise indicated at the point of sale, all refurbished products or repair work sold by Datacom Repair carry a 120-day limited warranty of material and workmanship from the date of purchase. All new products carry the original manufacturer warranty. Products returned as defective are subject to the Datacom Repair repair or replacement option and are subject to return authorization procedures set forth in the Site Policies and Procedures. Note: All returned defective products are tested in our Quality Assurance (QA) department. Products that are returned but that are found not to be defective are subject to a restocking fee that will be billed to the customer's account.

RESTOCKING FEES
Customers desiring to return purchased products for credit once approved must do so within thirty (30) days of the original shipment date. After thirty (30) days all sales are final. Purchases returned within thirty (30) days will be charged a restock fee of 20% of the original purchase price of the product(s) returned. Prior to returning any material, an RA number must be issued by Datacom Repair. The product must be unused and in the same condition as when it originally shipped from Datacom Repair in it's original package with all accessories. Any package received without a valid RA will be returned to the shipper. To return products purchased through Datacom Repair, call (888)872-5619. Datacom Repair will provide an RA number that must be affixed to the outside box of your returned shipment. A restocking fee will be deducted from the credit issued to the customer's account. This fee is necessary to defer the cost of handling and testing the returned product which is required to keep Datacom Repair quality the highest available. Once the product is physically received, a credit will be issued to the customer's charge card or the customer's account, if the original transaction was a net terms purchase.

SHIPPING
Datacom Repair ships all packages "FOB (freight on board) shipper". Once a package(s) leaves the Datacom Repair dock, the title and ownership of that package(s) transfers to the customer. Should a product or package become lost or damaged by the carrier, the customer is responsible to ensure that the appropriate services are rendered. Datacom Repair will provide the freight bill number in order to do a trace or file a claim with the carrier. Datacom Repair will also ship a replacement order, but will not issue a credit or negotiate with the carrier for reimbursement on the original order. Shipping fees incorporate average freight based upon dim weights of each product ordered and cost for the service that is requested (i.e. overnight standard). Shipping charges will be shown on the packing slip included with the order, or on the invoice if the customer has an account.

ORDER CANCELLATION
Datacom Repair orders are submitted directly to production for shipment to the customer upon credit approval. Once an order has been submitted to production, it may not be possible for that order to be canceled or diverted prior to shipment. Datacom Repair will make a "best efforts" attempt to cancel, stop, or divert a submitted order based upon a customers request which should be called in immediately to Customer Service 1-(888)872-5619. Datacom Repair assumes no liability for orders that ship based upon a customers submitted request, and returns will be subject to normal restocking fees.

CREDIT HOLD
Datacom Repair reserves the right to place customers whose accounts are not current on "credit-hold". In the event that an account is on credit-hold, a message will be displayed which states that, "This order must be approved by Credit". In order to facilitate a shipment if a credit-hold message appears on an order, a customer may either submit an Email or call Credit Services at (888)872-5619. The Credit Department can release the order for shipment when credit-hold issues are resolved. Orders held for over 48 hours on credit-hold are subject to cancellation without notice.

Datacom Repair PRICING
Prices displayed on Datacom Repair Online are subject to change from time-to-time based upon price revisions by the manufacturer or changing market conditions. Prices for products on backorder or not in stock are subject to change. Datacom Repair will notify the customer in the event of a price increase so the order can be verified.

Contact:
Sales Department
Local: (888)872-5619